Winb Privacy Policy

Welcome to Winb's Privacy Policy. This policy applies to all users of the Winb platform and its services. By using the Winb website or app, you are considered to have accepted this privacy policy.

Winb is one of Bangladesh's most trusted online gaming platforms. We believe your personal data belongs to you, and protecting it is our primary responsibility. This privacy policy explains what information we collect, how we use it, and what rights you have.

If you have any questions after reading this policy, please contact our support team directly. We are always here to help.

• This policy applies to Winb's website, mobile app, and all digital services.
• Third-party links and services are governed by their own privacy policies.
• This policy is available in both Bengali and English. In the event of any conflict, the Bengali version shall take precedence.

Winb only collects information that is necessary. We never gather data beyond what is needed. Below is a breakdown of the types of information we collect:

Winb uses the information it collects solely for specific, legitimate purposes. Under our privacy policy, your data is used for the following:

• Account management: Your information is used for registration, login, and identity verification.
• Financial transactions: Payment information is used to process deposits and withdrawals.
• Customer Support: Your contact information is used to resolve issues and provide support.
• Security Assurance: Device and behavioral data are analyzed to prevent fraud and protect your account.
• Service Improvement: Usage and preference data are analyzed to improve your platform experience.
• Responsible Gaming: Your gaming behaviour is monitored to help identify problematic patterns.
• Legal compliance: Your information may be used to meet applicable legal obligations.

We do not use your data for any purpose other than those stated above. If we ever need to use it for a new purpose in the future, this policy will be updated and you will be informed.

Winb never sells your personal data. In certain limited circumstances, we may need to share specific information with third parties, and we take every precaution when doing so.

• Payment Processor: Only the information necessary to process transactions is shared with payment providers such as bKash, Nagad, and Rocket.
• Identity Verification Service: As part of the KYC (Know Your Customer) process, identity information may be verified with regulated third-party providers.
• Law enforcement: We may be required to provide information to authorities due to a court order or legal obligation.
• Technology Service Provider: Limited data is shared with trusted technology partners for server hosting, analytics, and security services. These partners are contractually bound to uphold our privacy standards.

Winb uses cookies and similar technologies on its website and app. Cookies are small data files stored on your device that help improve your experience on the site.

• Essential cookies: These cookies are essential for maintaining your login session and ensuring security. They cannot be disabled.
• Performance Cookies: Used to analyze which sections of the site are most visited. This information is completely anonymous.
• Preference Cookies: Helps remember your language preference and other settings.
• Marketing Cookies: Used to show you relevant offers based on your interests. You can turn this off at any time.

You can delete or manage cookies at any time through your browser settings. Please note that disabling certain cookies may limit some features of the site.

Winb retains your data only for as long as necessary. Information that is no longer needed is deleted after a set period.

• Account information: Retained for the duration of account activity and up to 5 years after closure.
• Financial transaction records: Retained for up to 7 years due to legal requirements.
• Gaming History: Retained for up to 3 years for dispute resolution.
• Support Contact: Retained for up to 2 years after the issue is resolved.
• Log Data: Retained for up to 1 year for security analysis.

Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified.

As a registered user on the Winb platform, you have the following rights. Upholding these rights is our responsibility.

• Right to Access: You can find out what information we hold about you at any time. You can request this through your account settings or by contacting support.
• Right to Rectification: You have the right to request correction of any information that is inaccurate or incomplete.
• Right to Erasure: You may request deletion of your data in certain situations. However, some data may be retained to meet legal obligations.
• Data Portability: You can request a copy of your data in a structured, portable format.
• Right to Object to Processing: You may object to the processing of your data in certain circumstances.
• Marketing Opt-Out: You can opt out of promotional communications at any time.

Winb is intended for users aged 18 and above only. We do not knowingly collect personal data from minors.

• Age is verified at the time of registration.
• If there is any doubt, a national ID may be requested as proof of age.
• If a minor's account is identified, it will be closed immediately and any collected data will be deleted.

If you believe a minor has opened an account on Winb, please contact us and we will take prompt action.

Winb employs industry-leading security measures to protect your data. Our security infrastructure is continuously updated.

• 256-Bit SSL Encryption: All data transmissions are carried out through encrypted channels.
• Firewall & DDoS Protection: Servers are protected by robust firewalls.
• Two-Factor Authentication (2FA): Two-factor authentication can be enabled for additional account security.
• Regular Security Audits: Regular security reviews are conducted by independent third-party experts.
• Staff training: All staff receive regular training on data protection.

Please note that no transmission over the internet can be guaranteed to be 100% secure. We strongly encourage you to use a strong password and never share your login credentials with anyone.

Winb may update this privacy policy from time to time. Any changes will be handled as follows:

• For significant changes, registered users will be notified in advance by email.
• The "Last Updated" date at the top of the page will always reflect the latest revision.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• Previous versions will be archived and made available upon request.

We recommend visiting this page periodically to stay up to date with our latest policy. Your privacy is our top priority, and we are committed to full transparency with any changes we make.